- Free shipping over 1750 €
We know that investing in precious metals comes with important questions. Our FAQ section is designed to give you clear, straightforward answers so you can make confident decisions. Whether you’re curious about storage, buying and selling, shipping, or security, you’ll find the information you need right here — all in one place.
Which product you should buy is entirely up to you. There is no right or wrong answer for this question. All of our bullion and coin products are from well respected Government mints or reputable institutions. In general, we recommend investors to buy the most liquid items (meaning the most commonly bought/sold) that also have low premiums (how much you pay above the spot price to buy it) and tight spreads (the spread is the difference between the buy and sell price).
Under German law, investment gold bullion is exempt from Value Added Tax (VAT). However, silver bullion is
subject to 19% VAT, which applies to all domestic transactions and shipments within Germany.
Shipments outside of Europe are generally not subject to German VAT, though local import taxes or customs
duties may apply depending on the destination country’s regulations.
Yes, there are shipping charges associated with sending you your bullion. Orders with a total value
exceeding
€2,000 are subject to shipping and insurance fees. The exact cost depends on the total value and weight of
the package, as these factors determine insurance coverage.
Approximately 95% of our packages ship for between €15 and €40. Expedited shipping is available for an
additional fee.
Our shipping charges are designed solely to cover the actual costs of packing, shipping, and insuring your
bullion.
We ship your products usually within 2-5 business days of having cleared money from you if the items are in stock. Wire transfers received after 12 noon CET will be deemed to have been received the next business day. Your product would then typically take 2-7 days to get to you.
When you purchase bullion or coins from GoldXBull GmbH and you have received a confirmation from us that the
order is live, the price is locked in for you and the transaction may not be cancelled, but only offset at
our current ask price. We will either record your telephone order, require you to send an email with a
confirmation of your order, or have you confirm the order online if that feature is available. Any deficit
between the price at which we sold to you and the offsetting purchase price and/or prices, is your
responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a
€95.00 cancellation fee.
When you sell bullion or coins to GoldXBull GmbH and we have issued a confirmation number, the price is
locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any
deficit between the price at which we purchased from you and the offsetting purchase price and/or prices, is
your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus
a €95.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the
property of GoldXBull GmbH.
We ship your coins and bullion using reputable international carriers and reliable, secure packaging to ensure the safety and confidentiality of your order. All shipments are fully insured and require a signature upon delivery.
For items we have in stock, we lock in your price when you place the order, but the locked in price must be guaranteed by credit card. Payment must be received within 3 business day of lock in or the order will be cancelled. If a decline in the market price occurs and we do not receive your payment on time, you will be liable for any market loss we incur for locking in and accepting your order. See separate FAQ on our Market Loss Policy. You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled. Any market gain on cancellations shall remain the property of GoldXBull GmbH LLC. Orders can not be cancelled by the customer once placed and accepted. GoldXBull GmbH reserves the right to cancel orders at any time but will normally only cancel orders if payment is not received. For items we do not have in stock, a price estimate is made and the price is not locked in until payment is received. As such, there may be a small discrepancy between the estimated price (which equals the received amount) and the locked in price. Should the locked in price be higher than the estimated price, we will require cleared funds before delivering the metal to the customer. In the case where the estimated/received amount is greater than the locked in amount, then a check will be mailed to the customer for the difference along with the metal.
We accept credit cards, debit cards, wire transfers, and cash payments in person. We accept cash payments up to €10,000, provided that the customer supplies a verified proof of source of funds in accordance with applicable regulations. For transactions exceeding €10,000, we require proof of source of funds prior to processing and highly recommend wire transfers for faster and more secure settlement.
